Terms & Conditions

Confirmation

The booking is considered to be confirmed at the time of payment.
Any cancellations will incur a 50% cancellation fee.

Cancellations

Any confirmed booking which is cancelled will incur a 50% cancellation fee

File Delivery

Any files which are received late, damaged or incomplete will result in a delay in completing your mix and likely affect the 7-day guarantee. To avoid this please check your files are correct and labelled before uploading.

Session Attendance

All sessions will be unattended by the client or representative of a client

Refund Policy

Unless there is a technical fault with the mixes provided to you, we do not offer refunds.
Should a technical fault occur, we will endeavour to correct the error in the first instance.

Damage or Loss

Flavour or it’s team will not be held responsible in the unlikely event of loss of client data.

Archiving

Flavour does not archive your project after final delivery. Thus we cannot be held responsible for data loss.
We recommend you make multiple copies of your work in an effort to keep it safe.

Service

Flavour reserves the right to refuse service and refund your booking if we deem the files submitted to be inappropriate for processing. Reasons for refusal could include, but are not limited to: audio quality, inappropriate content or incorrect submission. We may also opt to decline service if issues with behaviour become a concern, in these instances bookings may not be refunded.

7-day mix guarantee

We aim to complete all work within 7 days, this is counted from the moment the session files are uploaded and received after the booking is confirmed

From time to time it may not be possible for us to meet our 7-day guarantee due to a variety of reasons, including engineer and studio unavailability.

At the time of booking you will be warned if this may be the case and you will have the option to continue with the service or not. In every case we aim to deliver our service as promptly and conveniently as possible.

Client requirements

Our online mix service is designed to help and support the independent music community, allowing unsigned artists to access professional studio services at a very special rate. For this reason, the service is not suitable for artists with a recording contract.

These terms of service should be viewed as a guide and non-exhaustive. We reserve the right to use our discretion to best deliver this service or to terminate an agreement should we deemed it appropriate.